Branded ticketing.
Real-time tracking.
A complete customer support system with ticketing, live chat, SLA management, and satisfaction tracking.
How it works
Submit Ticket
Customers submit tickets through your branded portal, email, or in-person.
Track & Resolve
Assign, prioritize, and track tickets with real-time status updates.
Measure Satisfaction
Collect feedback, track resolution times, and improve service quality.
Support features
Ticket System
Full ticketing system with priorities, categories, and SLA tracking.
Live Chat
Real-time chat widget for instant customer communication.
SLA Management
Define response and resolution time targets with escalation rules.
Team Routing
Auto-assign tickets to the right team member based on rules.
Status Updates
Automated email/SMS updates keep customers informed of progress.
Knowledge Base
Self-service help center reduces ticket volume with FAQs and guides.
Auto-Responses
Instant auto-replies with helpful links and estimated response times.
Support Analytics
Track resolution times, satisfaction scores, and ticket volume trends.
This isn't a Zendesk bolt-on. Your support portal reads the same customer, order, and appointment data as your POS — agents see the full relationship on every ticket.
Switching from Square, Shopify, Clover, Lightspeed, or SkyTab?
See the side-by-side — features, rates, and annual savings.
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