Branded ticketing.
Real-time tracking.
A complete customer support system with ticketing, live chat, SLA management, and satisfaction tracking.
How it works
Submit Ticket
Customers submit tickets through your branded portal, email, or in-person.
Track & Resolve
Assign, prioritize, and track tickets with real-time status updates.
Measure Satisfaction
Collect feedback, track resolution times, and improve service quality.
Support features
Ticket System
Full ticketing system with priorities, categories, and SLA tracking.
Live Chat
Real-time chat widget for instant customer communication.
SLA Management
Define response and resolution time targets with escalation rules.
Team Routing
Auto-assign tickets to the right team member based on rules.
Status Updates
Automated email/SMS updates keep customers informed of progress.
Knowledge Base
Self-service help center reduces ticket volume with FAQs and guides.
Auto-Responses
Instant auto-replies with helpful links and estimated response times.
Support Analytics
Track resolution times, satisfaction scores, and ticket volume trends.
This isn't a Zendesk bolt-on. Your support portal reads the same customer, order, and appointment data as your POS — agents see the full relationship on every ticket.
Switching from Square, Shopify, Clover, Lightspeed, or SkyTab?
See the side-by-side — features, rates, and annual savings.
Frequently asked questions
Yes. A branded ticket system lets your customers submit issues and track status, with live chat for real-time questions. It looks like your business, not a third-party support portal.
Yes. SLA management sets response and resolution targets per ticket type, and support analytics show whether you are actually hitting them.
Yes. Team routing sends tickets to the right person or group based on your rules, so nothing sits unassigned waiting for someone to notice it.
Yes. A knowledge base plus auto-responses handle the questions you answer over and over, which frees your team for the ones that actually need a person.
Yes. Status updates go out as the ticket moves, so customers are not emailing you asking whether anyone saw their issue.
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