Running Local Delivery with Your Own Drivers: A Setup Guide

Delivery Is No Longer Optional

Customer expectations have shifted permanently. Whether you're a restaurant, retailer, or service provider, delivery capability is now a baseline expectation. But managing delivery logistics on top of everything else is a massive operational challenge.

Most businesses end up using a separate delivery platform — which means separate logins, separate order management, separate driver coordination, and commission fees that eat into margins.

Delivery Built Into Your POS

Simple's delivery and dispatch module eliminates the need for third-party platforms:

Order management. Delivery orders appear alongside in-store and online orders in a single queue. No toggling between systems, no missed orders.

Driver assignment. Assign orders to drivers with drag-and-drop simplicity. See driver availability, current assignments, and location.

Status tracking. Track orders through every stage — received, preparing, dispatched, delivered. Customers get real-time updates automatically.

Route optimization. Group nearby deliveries together. Minimize drive time and maximize deliveries per hour.

No Commission Fees

Third-party delivery platforms charge 15-30% commission on every order. For a $50 delivery, that's $7.50 to $15 gone — often eliminating your profit on the order entirely.

Simple's delivery module has no per-order commission. Your delivery revenue stays in your business.

Connected to Everything

Because delivery lives inside Simple, it connects to your inventory, customer records, and analytics:

• Inventory updates in real time as delivery orders are placed
• Customer delivery preferences are saved for faster reordering
• Analytics show delivery revenue, average delivery time, and driver performance
• Marketing campaigns can target delivery customers specifically

Scaling Delivery Operations

Whether you're handling 10 deliveries a day or 200, Simple scales with you. Add drivers, expand delivery zones, and adjust operating hours — all from the same dashboard you use for everything else.